Contact Us
Thank you for using Mr.Splitter! We genuinely value every user's voice. Whether it's a how-to question, a feature request, a bug report, or a partnership proposal, feel free to reach out through any channel below. Our team reads every message and responds based on the type of inquiry.
LINE Official Account
Recommended@704srxrt
Add as a friend for the fastest replies (usually within hours)
support@mrsplitter.com
We reply within 1–2 business days (privacy requests may take 3)
Support Hours
Mon–Fri 09:00–18:00 (UTC+8)
Closed on public holidays
Based In
Taipei, Taiwan
Remote-first team
Languages
Traditional Chinese, English, Japanese, Thai
Inquiry Types & Response Times
To help us respond faster, please note the type of inquiry in your message.
General Questions & Usage Support
How-to questions, login issues, feature explanations, settlement questions
Within 1 business day
Privacy, Data & Account Management
Account deletion, data export, privacy questions, GDPR/data protection requests
Within 3 business days
Business & Media Inquiries
Partnerships, API integrations, press inquiries, marketing collaborations
Within 3–5 business days
Before Contacting Us, Try…
• Check our blog articles for common tutorials and how-tos
• Review the Privacy Policy and Terms of Service
• Check your internet connection and browser version
• Try logging out and back in, or clear your browser cache
Frequently Asked Questions
Is Mr.Splitter free?
Yes! Core features are completely free, including creating up to 30 groups, recording expenses, settlements, multi-currency conversion, and Excel export. For unlimited groups, AI entry, and ad-free experience, upgrade to Pro ($40/month).
Is my data secure?
We take your privacy and data security extremely seriously. Site-wide HTTPS/TLS encryption, additional encryption for sensitive fields like tokens, hosted on Google Cloud Platform, and fully compliant with GDPR and local data protection laws.
How do I permanently delete my account and all data?
You can delete your account directly via Profile Settings → Account Management in the app, or email support@mrsplitter.com with the subject "Delete Account" — we'll process within 3 business days. All personal data, groups you created, and expense records will be permanently removed.
Can I request an export of all my data?
Yes. Under GDPR and relevant data protection laws, you have the right to access all personal data we hold about you. Email support@mrsplitter.com and we'll deliver a full export in JSON/CSV within 3 business days.
How often do you release new features?
We ship major updates roughly monthly and adjust our roadmap based on user feedback. If there's a feature you want, drop us a line via LINE or email — we genuinely consider every suggestion.